Privacy Policy
Ver 1.0.0 - Last Updated: Aug 14, 2023
This Privacy Policy (“Policy”) applies to all products, services, and content offered by Neli Creative Co., Ltd. NelieX (“NelieX,” “we,” “us,” “our,” and our subsidiaries, affiliates, or holding company).
Overview
NelieX takes user privacy seriously. This Policy describes how we handle information collected in relation to access and use of neliex.com (the “Site”), our mobile and desktop applications (the “App”), browser extensions, blog, and related products and services (collectively, the “Service”). When you access or use the Service, you are deemed to consent to the collection, use, retention, transfer, structuring, manipulation, storage, transmission and/or disclosure (collectively, “processing”) of your information as described in this Policy and in accordance with applicable laws.
This Policy does not govern what our users do on their own NelieXs (i.e. custom pages that people make using the Service). When you visit a NelieX page created by another NelieX user, that page may collect more information than we do and may provide information to third parties that we have no relationship with. We request you use discretion when sharing personal information on NelieX pages created by other users.
This Policy also does not apply to websites or services you might access through links or other features (e.g., YouTube videos, Facebook buttons) on the Service. These other services have their own privacy policies, and we encourage you to review them before providing them with personal information.
Information you give us
We may ask for and collect the following personal information about you when you use the Service. This information is necessary for the adequate performance of the contract between you and us, for our legitimate interest in being able to provide and improve the Service, and to allow us to comply with our legal obligations. Without it, we may not be able to provide the Service as intended. We do not collect any other categories of personal data aside from those listed below. We only use the information for the purposes stated in this Policy.
Account and Profile Information
When you create an account on a NelieX Service (an “Account”), we require you to provide us information such as your username, password, and email address. This information is used for confirming your identity and providing access to the Service.
You can also provide us your photo, your name, and a short bio, so other users can better identify you when you collaborate with them. This is optional and is not necessary for you to use the Service. It does, however, allow us to personalize your experience. As a user with a NelieX account on neliex.com. you will have a publicly accessible profile where your photo, name, username, and bio will be visible. We do not expose your email address to the public. If you are using our Schools and Business products, your profile is not public.
Contact Information
When you contact us via our chat and email channels, you may provide us, in addition to the content of your message, your name and email address. If you call our support hotline, you provide us your phone number and any information you choose to provide us in relation to your inquiry. When you contact us for support or feedback, your information is used solely to respond to your request. We do not use your information for marketing.
Information About Your Accounts on Third-Party Services
NelieX provides the ability to log in to the Service using your Google, Facebook, or Microsoft account. If you authenticate yourself using any of these services, you grant us access to your email address, and, if available, your name, photo, and username associated with them. We do not receive your password.
Information Posted on NelieX (User content)
Users can create NelieX's experiences where they and other users can contribute, i.e., post content. This content (“user content”) may include text, images, videos, audio, documents, files, links from the web, drawings, and maps.
The administrators of a NelieX (the creator and other users appointed as such by the creator) can choose its privacy — private, password protected, members only, secret, public, org-wide. The privacy of your user content is dependent on the privacy of the NelieX.
Private: Only registered NelieX users invited to the NelieX can view content.
Password protected: People who have the password to the NelieX can also view content.
Secret: People who have the link to the NelieX can view content.
Members only: People who are logged in to NelieX can view content.
Public: Your content is public on the internet.
Org wide: People in the same school or company can view content. (TO BE UPDATED)
If you are contributing to a NelieX, we advise you to exercise caution when sharing personal information regardless of the privacy level. The administrators of a NelieX can change its privacy at any time; a NelieX you thought was private today may become totally public tomorrow.
Public NelieX's experiences give us, NelieX, the right to view, share, and promote the content on them.
Precise Location Information
We let users easily add maps to NelieXs. When adding a map, users can choose to add a map of their current location. Should a user choose to do so, we may request a one-time access to the user’s precise location (correct to 10 meters). The location is used only to generate the map that one time. We do not store or track your device location on an ongoing basis.
Payment Information
If you make purchases, we collect certain data about your purchase (such as your name, billing address) as necessary to process your order and which may optionally be saved to process future orders. You must provide certain payment and billing data directly to our payment service providers, including your name, credit card information, billing address. We may also receive limited information, like the fact that you have a new card and the last four digits of that card, from payment service providers to facilitate payments. For security, NelieX does not collect or store sensitive cardholder data, such as full credit card numbers or card authentication data.
Information We Track Automatically
When you use the Service, we may automatically collect information, including personal information, about you and how you use the Service. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the Service.
If you use NelieX on different devices, we may associate and combine the information we collect from those different devices to help us provide a consistent service across your different devices. If we do combine any automatically-collected information with personal information, we will treat the combined information as personal information, and it will be protected as per this Policy.
Information Collected Using Cookies
Cookies are data that a website can store on a user’s web browser for a duration of time. Every website stores its own set of cookies and, by design, one website cannot read the cookies of another website.
NelieX’s cookies are used to:
authenticate users
keep users logged in while they use the Service
remember user preferences (e.g. timezone)
When you share links to external services on NelieX, e.g. YouTube, those services may store cookies on your browser too. We have no control over the cookies they store and what they do with them.
Information Related to Your Device
We collect device-specific information such as:
device brand, version, and type (e.g. Samsung Galaxy S9 Cellphone)
operating system and version (e.g. Android 8.0)
browser type and version (e.g. Chrome 63.0)
screen size and resolution (e.g. 375px wide retina screen)
This helps us measure how the Service is performing, improve NelieX for you on your particular device, and send you push notifications if you’ve opted in to receive them. You can opt out of the notifications any time from your Account Settings page.
Information Related to the Use of the Service
We collect information about how people use the Service. This information includes general usage information, and may include information such as which pages or features of the Service the users have visited and which links on the Service they have clicked on.
We use this information to show meaningful analytics to NelieX users like how many times their content has been viewed by others. We do not track the identity of the visitors.
We may also use some of this information in aggregate form, that is, as a statistical measure related to all of our users that would not identify you personally to improve and enhance your experience on the Service. We, under no circumstances, sell or share this data with others.
Information Related to Your Location
An IP address is an address assigned to any device connected to the Internet. Depending on where you are, your IP address can be unique to your computer, or shared among many devices. An IP address can be used to locate the device it is assigned to, and in turn the user using it.
When you use the Service, we collect your IP address for:
detecting and preventing child sexual abuse material (CSAM)
detecting your country or state for tax purposes if you purchase a membership. We do not store the IP address in this case
We do not store your IP address anywhere on our service for longer than 30 days after your visit.
How Long We Retain Information
NelieX will keep information for as long as necessary to provide the Service under our Terms and Conditions and other relevant agreements between you and NelieX. We will also retain information so as to fulfill any legal requirement to which we are subject to, e.g. trade, tax, and employment law. We will discard personal information when:
the data subject withdraws consent to processing,
our contractual obligations have been fully performed and cannot be performed to any further extent, or
the personal information is obsolete.
We will also not keep any information the processing of which has been objected to, or for which a request for erasure has been made, beyond the legally required timeframe to complete such a request (usually 30 days).
Whom Do We Share the Collected Information With?
First and foremost, you should know that NelieX does not sell or rent your personal information to any third party for any purpose, including marketing, advertising or profiling. NelieX also does not display any traditional, contextual or personalized advertisements.
We share information we collect from you under the limited circumstances set forth below:
Information Shared With the Public Through the Service
All registered users on neliex.com have a public profile (e.g.
https://neliex.com/sampleprofile). The profile has the user’s profile photo, name, username, bio, and their public NelieXs.
These profiles are accessible to and searchable by all NelieX users. These profiles may also be indexed by search engines like Google and Bing.
Any content you post on a public NelieX is also indexable by search engines and, as such, is open to the public.
If you have bought a school or business account, the above does not apply as those accounts are not public.
Information Shared With Other NelieX Users Through the Service
When you collaborate with other people, they can see your profile photo, name, and username.
Information Shared With Service Providers in Order to Operate and Improve the Services
We work with third-party vendors, service providers, and other partners to help us provide the Service by performing tasks on our behalf.
These providers have limited access to your personal information to perform these tasks, and are contractually bound to protect and use it only for the purpose for which it was disclosed and consistent with this Policy.
Information Shared with Third Parties
We may share aggregated information (information about our users that we combine together so that it no longer identifies or references an individual user) and other de-identified or non-personally identifiable information, with users, partners, press, or other third-parties in order to, for example, demonstrate how NelieX is used, spot industry trends, or to provide marketing materials for NelieX. Any aggregated information and non-personalized information shared this way will not contain any personal information and cannot be used by third parties to re-identify you.
Information Disclosed to Fulfill Legal Obligations
We may disclose personal information if necessary to comply with the law, such as complying with a subpoena or other legal process. We may need to disclose personal information where, in good faith, we think it is necessary to protect the rights, property, or safety of NelieX, our employees, our community, or others, or to prevent violations of our Terms of Service or other agreements. This includes, without limitation, exchanging information with other companies and organizations for fraud protection or responding to law enforcement and government requests.
Where appropriate, we may notify users about the legal requests, unless (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law; (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon NelieX, or its users. In instances where we comply with legal requests without notice for these reasons, we will attempt to notify that user about the request after the fact where appropriate and where we determine in good faith that we are no longer prevented from doing so.
Information Disclosed Pursuant to Business Transfers
Over time, NelieX may grow and reorganize. We may share your personal information with affiliates such as a parent company, subsidiaries, joint venture partners or other companies that we control or that are under common control with us, in which case we will require those companies to agree to use your personal information in a way that is consistent with this Policy.
In the event that all or a portion of NelieX or its assets are acquired by or merged with a third-party, personal information that we have collected from users would be one of the assets transferred to or acquired by that third-party. This Policy will continue to apply to your information, and any acquirer would only be able to handle your personal information as per this Policy (unless you give consent to a new policy). We will provide you with notice of an acquisition within 30 days following the completion of such a transaction, by posting on our homepage, or by emailing you on your email address on file. If you do not consent to the use of your personal information by such a successor company, you may request its deletion from the company.
In the unlikely event that NelieX goes out of business, or files for bankruptcy, we will protect your personal information, and will not sell it to any third-party.
Information Shared to Enforce Content Policy
To make sure that all content on NelieX conforms to our Content Policy, we run all user content, no matter the privacy, through a series of automated checks. If any content is flagged to be in violation of our Content Policy, NelieX authorized personnel may look at it to determine the appropriate action to be taken against that content. This helps us keep the Service safe and appropriate for all users.
Information You Share with Third Party Services
You may access Third Party Services through the Service, for example by watching a YouTube video on a NelieX. You may also choose to share information that you provide to us with Third Party Services (e.g., by posting your NelieX to Twitter or Facebook). These services have their own privacy policies which we don’t govern. We encourage you to review them before providing them with personal information.
Information Shared With Your Consent or at Your Request
Other than the cases above, we will share your information only if we have your consent.
How We Secure Information
The security of your personal information is important to us. We maintain administrative, technical and physical safeguards to protect against loss, theft, unauthorized use, disclosure, or retrieval of personal information. You can check out our security page for more details.
If we learn of a security breach, we will attempt to notify you electronically (subject to any applicable laws) so that you can take appropriate protective steps; for example, we may post a notice on our Site or elsewhere on the Service, and email to your email address on file. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.
Deleting Your Account
You may delete your Account at any time. You can do so from your Account Settings page on the Site or the App or by sending us a request using our support page. If you email us, we may require sufficient identifying information to be able to determine that you own the account.
When you delete your account, we delete:
your profile information and any other content you provide in your profile (such as your name, username, password, email address, and profile photos)
all the NelieXs you have created and all the content posted on them, whether or not that content was created by you
We do not delete the user content you posted on NelieXs created by other users. It will continue to be on the platform, albeit anonymized (unless you shared personal information in the user content itself). NelieXs are shared documents and the creator of the NelieX is ultimately the owner of the content on it. It jeopardizes the contract between you and the NelieX creator if you are allowed to delete content. If you shared a Google Doc with someone and they edited it, you wouldn’t want the edits to disappear if they deleted their account the following day.
We also do not delete non-identifiable aggregate information about your usage of the service.
We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, even after you update or delete personal information you have provided us from our Service, your personal information may be retained in our backup files, archives, and server logs for up to 30 days, unless legal obligations require us to retain them for longer periods of time.
Please be aware that deleting your Account may not fully remove all content you have published on our Service from search engine indexes (e.g. Google) and network caches. We cannot control the behavior of these entities.
Your Rights
You have the choice to request correction and/or deletion of personal information we process about you. You also have the right to opt out of any marketing messages or product notifications at any time even if you have given us your consent earlier. If you are a registered user, you can access and update most information associated with your Account by logging in to the Service and checking your Account Settings page.
Changes to This Privacy Policy
We may amend this Privacy Policy from time to time. In case of major changes, we will notify users by email addresses provided to us.
If you don’t agree with any changes to the Privacy Policy, you may terminate your account. By continuing to use the Service after the revised Privacy Policy has become effective, you acknowledge that you accept and agree to the current version of the Privacy Policy.
